ERP LOSERS
New System But Still Using Spreadsheets
“If you can't describe what you are doing as a process, you don't know what you're doing.”
― W. Edwards Deming
Low or no user adoption of a new ERP (Enterprise Resource Planning) system is a significant challenge that hinders the system's success. Some common reasons for low user adoption:
1. Lack of User Involvement in Selection and Planning: When users are not involved in the selection or planning phases, they may feel disconnected from the system and be resistant to change.
2. Inadequate Education, training, and Support: Users may be reluctant to adopt the new system if they feel ill-equipped to use it and do not understand how the system will affect them.
3. Resistance to Change: People often resist change, especially if they are comfortable with existing processes and do not understand why they need to change.
4. Poor User Experience (UX): If the ERP system has a complicated or unintuitive interface, users may find it frustrating to use.
5. Insufficient Communication: Users may not fully understand the purpose and benefits of the ERP system.
6. Data Quality and Accuracy Concerns: Users may be hesitant to use the ERP system if they perceive data quality issues. They will continue to use the systems they trust such as spreadsheets.
7. Lack of Leadership Support: If leaders within the organization are not seen actively supporting the ERP implementation, it can demotivate users.
8. Insufficient Customization: Users may resist the ERP if it does not align with their specific needs or workflows or stuff, they have been doing for the last twenty years.
9. Slow Response to Issues: If user-reported issues or problems are not addressed promptly, it can lead to frustration and decreased adoption.
10. Unrealistic Expectations: Users may have unrealistic expectations about the ERP's capabilities, leading to disappointment.
Addressing these issues and promoting user adoption may require a combination of education, training, communication, customization, and ongoing support. A well-executed change management plan and a user-centered approach are essential for overcoming resistance and ensuring successful ERP adoption.