Key Questions to ask an ERP software vendor. 

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Success or failure can be determined by an ERP software provider. It offers information on the vendor's track record of success, the caliber of their services and products, and the opinions of both previous and present customers. References are an important source of information, yet they are the personal accounts of individuals. Making an educated choice regarding the ERP software provider requires integrating the information gained from references with additional research techniques. An organized method for examining ERP software vendor references is provided below:
 

• Request Multiple References: Ask the vendor for at least three to five references, preferably from companies like yours in size, industry, or complexity. 

• Diversify Reference Profiles: Ensure that the references include a mix of recent clients, long-term clients, and businesses with both successful and less-than-ideal implementations. 

• Prepare Questions in Advance: Before contacting the references, develop a list of targeted questions. Some potential questions include: 

 

1. How long have you been using the vendor's ERP system? 

2. What were the primary challenges during the implementation process? 

3. How did the vendor handle issues or challenges that arose? 

4. How has the software met (or not met) your business needs? 

5. What is your experience with the vendor's support and after-sales service? 

6. Would you choose this vendor again if you had to start over? 

7. Are there any hidden costs or unexpected fees that arose? 

 

• At First, Conduct Phone or Video Interviews: While email is convenient, real-time conversations can yield more candid feedback and allow for follow-up questions based on the reference's responses. 

• Visit in Person: It is better to have a software demo from somebody using it to run a business like yours. Go and see and see their software in action. This will provide valuable insights into the software's functionality and usability. 

• Inquire About Customizations: Every business has unique needs, and it's essential to understand how flexible and adaptable the ERP system is. Ask the reference if they required any customizations, how the vendor handled those, and what the associated costs were. 

• Discuss Post-Implementation Support: One of the most telling signs of a good vendor is the quality of post-implementation support. Inquire about response times, resolution of issues, and the overall quality of customer service. 

• Ask About Training: Training is a significant aspect of ERP implementation. Ask about the quality, format (online, in-person, documentation), and comprehensiveness of the training provided by the vendor. 

• Check for Hidden Costs: Inquire if there were any unexpected costs or fees during or after the implementation, such as additional training costs, customization fees, or support costs. 

• Inquire About Updates and Upgrades: Ask how the vendor handles software updates and upgrades. Are they smooth? Are there additional costs involved? How often do they occur? 

• Online Reviews and Forums: Apart from the provided references, check online platforms for reviews, ratings, and feedback about the vendor. Websites like Capterra, G2 Crowd, and Software Advice can be valuable resources. 

• Respect Confidentiality: Always remember that the reference is doing you a favor by sharing their experiences. Ensure that any information they provide remains confidential and is used solely for your decision-making process. 

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